Last updated March 23rd 2026 · 46 min read
Effective Date: [Insert Date] Last Updated: [Insert Date] Version: 1.0
FindPlay Inc. www.findplay.com | safety@findplay.com
This document establishes the behavioural standards, safety obligations, and community expectations for all Users of the FindPlay Platform. It is incorporated into the FindPlay Terms of Service (Section 8.7) and is binding on all Users. Please read it carefully.
FindPlay exists to connect people with play — the sports, fitness, and recreational experiences that enrich lives, build communities, and improve wellbeing. That mission only works if every interaction on and through the Platform is safe, respectful, and empowering.
This Code of Conduct and Safety-First Guidelines ("Code of Conduct") establishes the standards we expect from everyone who uses FindPlay. It is not simply a list of rules. It is a shared commitment to creating environments where people feel welcome, protected, and inspired to participate — regardless of their age, ability, experience level, or background.
Positive Play is FindPlay's foundational ethos. It is the belief that the value of play goes far beyond winning or losing, and that every interaction in the world of sport, fitness, and recreation should be guided by the following principles:
Empowerment over intimidation. Every participant should leave an experience feeling more capable, more confident, and more connected than when they arrived.
Inclusion over exclusion. Play is for everyone. Barriers to participation — whether physical, financial, social, or psychological — should be actively reduced, not reinforced.
Safety over shortcuts. No result, revenue target, or convenience justifies compromising the physical or emotional safety of any person.
Respect over rivalry. Competition is healthy and welcome. Hostility, humiliation, and disrespect are not.
Growth over perfection. Mistakes are part of learning. Environments that punish error discourage participation. Environments that support growth sustain it.
These principles are not aspirational ideals. They are operational expectations. Every standard, obligation, and protocol in this document flows from them.
This Code of Conduct applies to every person who uses the FindPlay Platform, including:
Active People and Players
Coaches, Instructors, and Experts
Venue Managers and Facility Operators
Teams, Groups, and their Leaders
Game Officials
Staff and Volunteers
Parents, Guardians, and Spectators
Affiliates and Influencers
Employers, Brands, and Partners
Federations, Franchises, and Governing Bodies
Community Organisers
Where this document refers to "Users," it means all of the above unless a specific role is named.
This Code of Conduct applies to:
All in-person interactions during Services booked or facilitated through the Platform, including activities, coaching sessions, events, competitions, venue visits, and equipment rentals
All digital interactions conducted through the Platform's communication tools, including messages, booking requests, reviews, comments, and community forums
All interactions between Users that arise from connections made through the Platform, even if those interactions occur outside the Platform (for example, a coaching relationship that began through FindPlay)
All promotional activities conducted by Affiliates and Influencers in connection with FindPlay Listings or Services
All content uploaded to the Platform, including Listing descriptions, images, videos, reviews, and profile information
This Code of Conduct operates alongside and is incorporated into the FindPlay Terms of Service. Where the Terms of Service establish legal rights, obligations, and remedies, this Code of Conduct provides the practical standards and guidance that inform how those obligations are met in day-to-day interactions. In the event of any conflict between this document and the Terms of Service, the Terms of Service prevail.
This Code of Conduct does not replace sport-specific rules, governing body regulations, venue policies, or applicable laws. Users must comply with all of these in addition to this Code of Conduct.
The following standards apply to every User in every interaction, without exception.
Every person involved in play — whether participant, provider, official, spectator, or volunteer — deserves to be treated with dignity and respect. This means:
Speaking to and about others with courtesy, even in moments of frustration or disagreement
Recognising that people participate in sport and fitness at different levels, for different reasons, and with different abilities, and that all forms of participation have value
Never using language or behaviour intended to belittle, humiliate, shame, or intimidate another person
Respecting personal boundaries, including physical boundaries, and never engaging in unwanted physical contact
Respecting cultural, religious, and personal differences in how people approach play, dress, communicate, and participate
Trust is the foundation of the FindPlay community. All Users must:
Provide accurate information in their profiles, Listings, reviews, and communications
Not misrepresent their qualifications, experience, credentials, or the nature of their Services
Honour commitments made through the Platform, including Bookings, pricing, and cancellation policies
Not engage in fraudulent, deceptive, or manipulative conduct of any kind
Not manipulate reviews, ratings, search results, or other Platform systems
Disclose any conflicts of interest that may affect their interactions with other Users
FindPlay is committed to making play accessible to everyone. Discrimination undermines this commitment and is strictly prohibited. Users must not:
Discriminate against any person on the basis of race, colour, ethnicity, national origin, citizenship, immigration status, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, medical condition, age, pregnancy, veteran status, socioeconomic status, body type, fitness level, skill level, political opinion, or any other characteristic protected by applicable law
Use slurs, hate speech, or derogatory language directed at any individual or group
Create, share, or promote content that expresses, endorses, or incites hatred, prejudice, or discrimination
Exclude or marginalise participants based on protected characteristics, except where a legitimate and lawful reason exists (such as age-based safety requirements, gender-specific programs where permitted by law, or skill-level prerequisites for competitive activities)
Play Providers are encouraged to actively promote inclusion — not merely avoid discrimination — by considering accessibility in their Service design, welcoming participants of all backgrounds and abilities, and creating environments where everyone feels they belong.
Respectful communication is essential to a positive community. Whether communicating through Platform messaging, reviews, in-person conversation, or social media in connection with FindPlay activities, Users must:
Communicate clearly, honestly, and constructively
Respond to messages, inquiries, and concerns in a timely manner
Not use threatening, abusive, obscene, or sexually inappropriate language
Not engage in spam, unsolicited promotion, or excessive or harassing contact
Not share another person's personal information without their consent
Not use communication channels to circumvent Platform fees or divert transactions off-platform
Reviews and ratings must reflect genuine personal experience, be fair and accurate, and must not contain personal attacks, threats, discriminatory language, or promotional content for competing businesses.
Users must:
Treat venues, facilities, equipment, and shared spaces with care and respect
Leave facilities in the condition in which they were found (or better)
Report any damage, defects, or hazards to the Play Provider or Venue Manager promptly
Comply with all venue-specific rules, including those relating to noise, parking, waste disposal, and facility use
Not remove, damage, or misuse equipment or property belonging to others
Users must not participate in or deliver Services while impaired by alcohol, recreational drugs, or any substance that affects their ability to participate safely or fulfil their obligations. Specifically:
Play Providers must not consume alcohol or be under the influence of any impairing substance while delivering Services or supervising participants
Players and participants should not participate in physical activities while impaired, as this creates risks for themselves and others
Where an activity involves social elements (such as post-game gatherings), alcohol consumption must be managed responsibly and must never be provided to minors
Venue Managers hosting licensed premises must comply with all applicable liquor licensing laws and responsible service of alcohol requirements
When interacting on or in connection with FindPlay — including on social media, blogs, forums, and other digital channels — Users must:
Not post content that harasses, bullies, shames, or ridicules other Users, participants, officials, or spectators
Not share photos or videos of other participants (particularly minors) without appropriate consent
Not misrepresent their affiliation with FindPlay, Play Providers, or other Users
Not post misleading or fabricated content about experiences booked through the Platform
Not use social media to retaliate against other Users following disputes, negative reviews, or complaints
The following conduct will result in immediate enforcement action, up to and including permanent removal from the Platform and referral to relevant authorities:
Physical violence or assault, or threats of physical violence
Sexual harassment, sexual assault, or any form of sexual misconduct
Any form of child abuse, exploitation, or grooming behaviour
Deliberate endangerment of the safety of any person
Criminal conduct in connection with Platform activities
Possession or distribution of illegal substances during Services or at venues
Fraud, identity theft, or financial exploitation of other Users
Repeated or severe discriminatory conduct or hate speech
While the universal standards in Part 2 apply to everyone, certain roles carry additional responsibilities. This section outlines the specific obligations that apply to key User categories.
Coaches, instructors, personal trainers, and other experts occupy a position of trust and authority. Their responsibilities include:
Duty of Care. Play Providers owe a duty of care to every participant in their Services. This means taking all reasonable steps to ensure the physical and emotional safety of participants, commensurate with the nature of the activity, the skill level of participants, and any known vulnerabilities. The duty of care is not merely a legal obligation — it is the foundation of professional practice in sport and fitness.
Professional Boundaries. Play Providers must maintain appropriate professional boundaries at all times. This includes not pursuing romantic or sexual relationships with current participants (particularly where a power imbalance exists), maintaining appropriate physical contact boundaries (physical contact should only occur where necessary for instruction or safety, with clear consent and explanation), not using their position to seek personal favours, financial benefits, or advantages beyond the agreed Service terms, and maintaining professional communication standards in all interactions with participants.
Qualifications and Competence. Play Providers must hold and maintain all qualifications, certifications, licences, and accreditations required for the Services they offer, both by applicable law and by relevant industry or governing body standards (see Part 4, Section 4.2 for detailed requirements). Providers must not deliver Services that exceed the scope of their qualifications.
Communication with Participants. Play Providers must clearly communicate the nature, requirements, risks, and expectations of their Services before participation begins. This includes any prerequisites (fitness level, equipment, health considerations), the structure and intensity of the activity, emergency procedures, and how participants can raise concerns.
Continuous Improvement. Play Providers are encouraged to pursue ongoing professional development, stay current with industry best practices, seek feedback from participants, and regularly review and improve their practices.
Venue Managers carry specific responsibilities for the physical environments in which play occurs:
Facility Safety. Venues must be maintained in a safe, clean, and operational condition. This includes regular inspection and maintenance of playing surfaces, structures, and amenities; adequate lighting, ventilation, and temperature control; clear emergency exits, signage, and evacuation routes; accessible facilities for participants with disabilities; and compliance with all applicable building codes, fire safety regulations, and occupational health and safety requirements.
Hazard Management. Venue Managers must implement systematic hazard identification and management processes, including regular safety audits, prompt remediation of identified hazards, clear communication of known risks to users (such as wet surfaces, uneven ground, or temporary closures), and documentation of inspections, incidents, and corrective actions.
Emergency Preparedness. Every venue must have a documented emergency action plan that covers medical emergencies, fire and evacuation, severe weather, and security incidents. The plan must be communicated to all staff, readily accessible, and tested regularly.
While Play Providers carry primary duty of care responsibilities, participants also have obligations:
Personal Responsibility. Players must honestly assess their own fitness, health, skill level, and readiness for any activity. Participation in sport and fitness carries inherent risks, and players accept a degree of personal responsibility for managing those risks.
Health Disclosure. Players must disclose any relevant health conditions, injuries, medications, allergies, or limitations to Play Providers before participating, particularly where the activity involves physical exertion, risk of contact, or environmental exposure. Failure to disclose relevant health information may compromise the Play Provider's ability to keep you safe.
Following Instructions. Players must follow reasonable safety instructions, rules, and directions given by Play Providers, Game Officials, and Venue Managers. If you disagree with an instruction, raise your concern respectfully — but comply with safety directions in the moment.
Respect for Others. Players must treat fellow participants, opponents, officials, coaches, spectators, and venue staff with respect. Competitive intensity is welcome; hostility, aggression, and disrespect are not.
Equipment and Property. Players must use equipment as directed, report any damage or defects, and return rented equipment in the condition received (reasonable wear and tear excepted).
The behaviour of parents, guardians, and spectators has a profound impact on the experience of participants — particularly young people. FindPlay expects:
Sideline Behaviour. Parents, guardians, and spectators must conduct themselves in a manner that supports and encourages participants. This means cheering positively, not abusing or intimidating officials, coaches, or other participants (including opposition), not coaching from the sideline unless invited to do so by the session leader, not placing undue pressure on children to perform or win, and modelling the respectful behaviour you want young people to learn.
Supervision Responsibilities. Parents and guardians are responsible for the supervision of their children before and after Services, for assessing the suitability and safety of activities for their child, for communicating relevant health, behavioural, or developmental information to Play Providers, and for ensuring their child understands and follows the rules and instructions of the activity.
Communication with Providers. Parents and guardians should communicate concerns, questions, or feedback to Play Providers directly and respectfully. Raising concerns publicly, confronting providers in front of participants, or using social media to escalate disputes before attempting direct resolution undermines the Play Provider's ability to manage their Service effectively.
Consent and Permissions. Parents and guardians are responsible for providing (or withholding) consent for their children's participation, including consent for digital waivers, photography, and communications through the Platform.
Referees, umpires, judges, and other officials play a critical role in ensuring fair, safe, and enjoyable play. Game Officials must:
Apply rules consistently, impartially, and without bias
Communicate decisions clearly and respectfully
Prioritise participant safety, including stopping play where necessary to prevent injury
Not engage in retaliatory, vindictive, or discriminatory decision-making
Report safety incidents, misconduct, and concerns through appropriate channels
Maintain current qualifications and certifications for their officiating role
Treat all participants, coaches, and spectators with professionalism, even when under pressure
All other Users must treat Game Officials with respect. Abuse, intimidation, or threats directed at officials — whether during play or afterwards — is a serious breach of this Code of Conduct.
Users who organise teams, groups, or informal collectives through the Platform carry responsibilities for the people in their care:
Ensuring team or group activities are conducted safely and in accordance with this Code of Conduct
Creating inclusive team cultures that welcome diverse participants
Managing interpersonal dynamics fairly and constructively
Ensuring all team or group members are aware of relevant safety information, rules, and expectations
Maintaining transparency in any financial management associated with the team or group (fees, expenses, fundraising)
Reporting safety concerns, misconduct, or disputes to FindPlay where direct resolution is not possible
Affiliates and Influencers who promote Services and Listings through the Affiliate Program must:
Promote only Services and Listings that they believe are genuine, safe, and accurately represented
Never encourage participation in activities that may be unsafe, inappropriate, or beyond the audience's capability
Clearly disclose their affiliate relationship with FindPlay in all promotional content, in compliance with applicable advertising disclosure laws (see Terms of Service Section 6.7.6 for detailed requirements)
Not misrepresent the nature, quality, or safety of any Service or Listing
Respect the boundaries of Play Providers and participants, including privacy and consent for content creation
Not promote activities involving minors in a manner that could be exploitative or inappropriate
Safety is not a feature of play — it is a prerequisite. This section establishes the safety obligations, protocols, and standards that all Users must observe.
Certain roles on the FindPlay Platform require criminal record checks and background screening to protect participants, particularly children and vulnerable people. FindPlay takes these requirements seriously and expects full compliance from all affected Users.
The following Users must hold current, valid background checks appropriate to their jurisdiction and role:
Coaches, Instructors, and Experts delivering Services to any participants, and particularly those working with minors or vulnerable people
Venue Managers and Staff who have direct, unsupervised contact with participants, particularly minors
Game Officials who officiate activities involving minors
Team Leaders and Group Organisers who supervise or have duty of care responsibilities for minors
Staff and Volunteers who have direct contact with participants in a supervised or unsupervised capacity
Any other User whose role on the Platform involves a position of trust, authority, or unsupervised access to minors or vulnerable people
Background check requirements vary by jurisdiction. Users must comply with the requirements applicable to the jurisdiction in which they deliver Services:
Australia: Working With Children Checks (WWCC) or equivalent state-based checks (e.g., Blue Card in Queensland, Working With Children Check in Victoria and NSW, DCSI Screening in South Australia). These must be maintained as current and renewed in accordance with state requirements. Providers working across multiple states may need checks in each state.
United States: State-specific background checks, which may include criminal history checks, sex offender registry searches, and child abuse registry checks. Requirements vary by state and activity type. Play Providers should consult the requirements of their state's child protection or licensing authority. Federally mandated checks may apply for certain roles under the Protecting Young Victims from Sexual Abuse and Safe Sport Authorization Act.
United Kingdom: Disclosure and Barring Service (DBS) checks at the appropriate level (Basic, Standard, or Enhanced) depending on the nature of the role and level of contact with children or vulnerable adults.
Other Jurisdictions: Equivalent background screening as required by applicable local or national law.
FindPlay may request evidence of background checks during the verification process and may restrict access to certain Platform features (such as Listing Services involving minors) until satisfactory checks are provided. However, FindPlay does not conduct background checks directly and does not guarantee the completeness, accuracy, or currency of any check provided by a User. The responsibility for obtaining, maintaining, and renewing background checks rests solely with the individual User.
Background checks are not a one-time requirement. Users must:
Maintain their checks as current and renew them before expiry
Notify FindPlay immediately if their background check status changes (for example, if they receive a charge, conviction, or finding that would affect their eligibility)
Not deliver Services requiring background checks during any period in which their check has lapsed or been revoked
Comply with any additional screening requirements imposed by governing bodies, venue operators, or organisational partners
Users who fail to obtain or maintain required background checks, or who provide false or misleading information about their screening status, will face immediate suspension of their ability to deliver affected Services, and may face permanent removal from the Platform and referral to relevant authorities.
Play Providers must hold and maintain all certifications, qualifications, licences, and accreditations required to deliver the Services they offer. This is not a suggestion — it is a condition of using the Platform as a Play Provider.
The specific certifications required depend on the nature of your Service, your jurisdiction, and the governing body or industry standards applicable to your activity. Common requirements include:
Coaching qualifications recognised by the relevant national or state governing body for your sport or activity (e.g., accreditation through the Australian Sports Commission's National Coaching Accreditation Scheme, certifications from National Governing Bodies in the United States, UK Coaching certificates, or equivalent)
Fitness industry certifications from recognised providers (e.g., Certificate III or IV in Fitness in Australia, NCCA-accredited certifications in the United States such as those from ACSM, NASM, ACE, or NSCA, REPs registration in the United Kingdom and Australia, or equivalent in your jurisdiction)
First aid and CPR certification — FindPlay strongly recommends that all Play Providers delivering physical activity Services hold current first aid and CPR certification. For certain activities (aquatic programs, adventure sports, programs involving minors), first aid certification may be mandatory under applicable law or governing body requirements
Sport-specific safety certifications such as lifeguard qualifications for aquatic activities, belay certifications for climbing, coaching licenses for contact sports, or adventure activity leader qualifications
Venue-specific licences and permits including facility operating permits, liquor licences where applicable, food handling certificates, building compliance certificates, and occupancy permits
Business registrations and licences as required by applicable law for operating a commercial service in your jurisdiction
FindPlay's verification system allows Play Providers to upload and display their credentials, enhancing trust and transparency. FindPlay may verify certain credentials as part of the badge progression system. However, FindPlay does not independently verify all credentials and does not guarantee the validity of any certification displayed on a provider's profile. Players and participants should conduct their own due diligence and ask providers about their qualifications where relevant.
Certifications and regulatory requirements change. Play Providers must:
Monitor changes to the certification, licensing, and regulatory requirements applicable to their Services and jurisdiction
Renew certifications before they expire and update their Platform profile accordingly
Complete any continuing professional development (CPD) or ongoing education requirements mandated by their certifying body or governing authority
Stay current with industry best practice guidelines issued by relevant governing bodies, industry associations, and regulatory authorities
Not deliver Services during any period in which a required certification has lapsed, been suspended, or been revoked
FindPlay will endeavour to communicate significant regulatory changes that affect large numbers of Play Providers through Platform announcements, but the ultimate responsibility for compliance rests with the individual Provider.
FindPlay operates across a wide range of sports, fitness activities, and recreational pursuits. Each activity may be governed by different national and international bodies with their own standards, codes of conduct, and safety requirements. Play Providers must identify and comply with the standards applicable to their specific activity and jurisdiction. These may include rules of play and competition, safety standards and minimum requirements, coaching and officiating standards, participant welfare policies, anti-doping rules, and athlete protection policies.
FindPlay maintains a reference directory in the Help Centre linking to major governing body resources by sport and country. This directory is provided for convenience and does not constitute a comprehensive or authoritative list of all applicable requirements.
FindPlay is committed to inclusive play for people of all abilities. Play Providers who work with — or may encounter — participants with physical disabilities, intellectual disabilities, sensory impairments, neurological conditions, mental health conditions, or other impairments have a responsibility to ensure they are competent to do so safely and effectively.
Not every Play Provider needs to be a specialist in adaptive or inclusive sport. However, every Play Provider must:
Understand the types of participants they may encounter and honestly assess whether their skills, training, environment, and equipment are suitable
Not exclude participants with impairments unless there is a genuine safety reason that cannot be reasonably accommodated
Communicate openly and respectfully with participants (and their support persons where appropriate) about their needs, preferences, and any adjustments that may be required
Seek guidance, training, or specialist support when they are unsure how to safely accommodate a participant's needs
Play Providers should be prepared to accommodate participants who use wheelchairs, prosthetics, mobility aids, or who have reduced mobility. This may include ensuring venue accessibility (ramps, accessible bathrooms, appropriate playing surfaces), modifying activities to allow safe participation, understanding common adaptive equipment and how it is used, and being familiar with transfer and assistance techniques where physical support may be needed (with consent).
Play Providers working with participants who have intellectual disabilities, autism spectrum conditions, ADHD, or other neurodevelopmental conditions should understand the importance of clear, simple, and consistent communication; be able to modify instruction styles (visual demonstrations, repetition, structured routines); recognise and respond to signs of sensory overload, anxiety, or distress; create predictable, supportive environments that reduce barriers to participation; and work collaboratively with support persons, carers, or family members where appropriate.
For participants with vision impairment, hearing impairment, or other sensory conditions, Play Providers should consider how instructions, warnings, and safety information will be communicated effectively; whether modifications to the activity environment are needed (contrast markings, tactile cues, reduced auditory distractions); the availability of assistive technology or equipment; and whether a support person or interpreter should be present.
Play Providers should be aware that participants may be managing mental health conditions including anxiety, depression, post-traumatic stress, eating disorders, or other conditions. While Play Providers are not therapists or counsellors, they should create welcoming, low-pressure environments that do not exacerbate mental health challenges; be sensitive to signs of distress and know how to respond appropriately (calmly, privately, without judgement); avoid language, practices, or group dynamics that could be triggering or harmful (such as public weigh-ins, body-shaming language, or excessive pressure to perform); and know when and how to refer a participant to professional support.
Play Providers are strongly encouraged to pursue specific training in inclusive and adaptive sport and fitness delivery. Relevant training may include disability awareness and inclusion training offered by national disability sport organisations (such as Sport Inclusion Australia, Disability Sport & Recreation, the National Center on Health Physical Activity and Disability in the US, or Activity Alliance in the UK), sport-specific adaptive coaching certifications, mental health first aid training, and first aid training that covers disability-specific considerations.
FindPlay may recognise and display inclusive practice credentials as part of the Provider's verification badge and profile.
There is no obligation to deliver a Service that is beyond your competence. If a Play Provider determines that they cannot safely or effectively accommodate a participant's needs — after genuinely considering reasonable adjustments — they should communicate this honestly, respectfully, and privately to the participant; where possible, assist the participant in finding an alternative Provider or Service that is better suited to their needs; and document the decision and reasoning in case of any subsequent inquiry or dispute. Declining to provide a Service must always be based on genuine safety or competency considerations, never on discriminatory assumptions about what a person with an impairment "can" or "cannot" do.
Equipment is central to many sports and fitness activities. Poorly maintained, defective, or inappropriate equipment is a significant and preventable source of injury. All Users who provide, manage, or rent equipment through the Platform must meet the following standards.
Play Providers who supply equipment as part of their Services (including coaches providing training equipment, venues providing facility equipment, and Users listing equipment for rental) must ensure:
Pre-Use Inspection. All equipment must be inspected before each use or rental period. Inspections should check for structural integrity, wear, damage, loose or missing components, and general fitness for purpose. Equipment that fails inspection must be immediately removed from service and clearly tagged as out of use.
Scheduled Maintenance. Equipment must be maintained in accordance with the manufacturer's recommended maintenance schedule and any applicable industry or governing body standards. This includes regular servicing (at defined intervals, not only when something breaks), lubrication, calibration, and adjustment as required, replacement of wear components (cables, straps, padding, surfaces) before they fail, and professional inspection of high-risk equipment (gym machines, climbing walls, trampolines, aquatic equipment) by qualified technicians at intervals appropriate to usage volume.
Maintenance Records. Play Providers must maintain documented records of all equipment inspections, maintenance, repairs, and replacements. Records should include the date of inspection or maintenance, the name or role of the person who performed it, the condition found and any action taken, and the next scheduled inspection or maintenance date. These records must be available for review by FindPlay upon request and may be requested in the event of an incident investigation.
Safety Standards Compliance. Equipment must comply with all applicable safety standards in the jurisdiction where it is used. This includes standards set by bodies such as Standards Australia (AS/NZS standards), ASTM International, the Consumer Product Safety Commission (CPSC) in the United States, the European Committee for Standardization (CEN), and sport-specific governing body equipment standards.
Appropriate Use. Equipment must only be used for its intended purpose, by participants who have been properly instructed in its use, and within the manufacturer's specified capacity and limitations (weight limits, age restrictions, environmental conditions).
Players and participants who use equipment provided by Play Providers or rented through the Platform must use equipment only as directed and for its intended purpose, report any damage, defects, unusual wear, or malfunction to the Play Provider or Venue Manager immediately, not modify, tamper with, or misuse equipment, return rented equipment in the condition received (reasonable wear and tear excepted), and use appropriate personal protective equipment (helmets, mouthguards, padding, eyewear) where required by the activity, the Play Provider, or applicable safety standards.
Where participants bring their own equipment to an activity, the Play Provider is not responsible for the condition or suitability of that equipment. However, Play Providers may (and in some cases should) inspect personal equipment for obvious defects or unsuitability, refuse to allow participation with equipment that is clearly unsafe, and require participants to use specific equipment that meets defined standards (particularly in competitive or high-risk activities).
Prevention is always better than response. Play Providers must adopt a proactive approach to identifying and managing risks.
Before delivering any Service, Play Providers should conduct a risk assessment appropriate to the nature and scale of the activity. For a one-on-one personal training session, this may be a brief mental checklist. For a multi-day tournament involving hundreds of participants, it should be a formal documented process. Regardless of scale, a risk assessment should identify the hazards associated with the activity, the participants, the environment, and the equipment; evaluate the likelihood and potential severity of harm from each hazard; implement controls to eliminate or reduce risks to an acceptable level; and be reviewed and updated when circumstances change (weather, participant numbers, venue conditions, new equipment).
Play Providers should implement appropriate participant screening for their Services, which may include health and medical questionnaires (such as the Adult Pre-Exercise Screening System in Australia or the PAR-Q in other jurisdictions), skill level assessments to ensure participants are placed in appropriate groups, age verification where age restrictions apply, and review of any medical clearances or health declarations required for higher-risk activities.
Play Providers delivering outdoor or environmentally exposed activities must monitor and respond to environmental conditions, including weather (heat, cold, wind, lightning, rain, UV exposure), air quality (bushfire smoke, pollution, allergens), playing surface conditions (wet, frozen, uneven, degraded), water conditions (temperature, current, visibility, contamination) for aquatic activities, and light conditions (visibility, sun glare) for activities where visibility affects safety.
Play Providers should establish clear thresholds and decision-making protocols for modifying or cancelling activities due to environmental conditions. When in doubt, the safety-first principle applies: cancel or modify the activity.
For activities involving minors, vulnerable participants, or higher-risk activities, Play Providers must maintain appropriate participant-to-supervisor ratios. Minimum ratios may be set by applicable law or regulation, governing body standards, venue policies, or the Play Provider's own risk assessment.
Where no specific ratio is mandated, Play Providers should consider the age and developmental stage of participants, the nature and risk level of the activity, the skill and experience levels of participants, whether any participants have additional needs requiring closer supervision, and the physical environment (open water, confined spaces, proximity to roads or hazards).
FindPlay does not prescribe universal ratios, as appropriate ratios vary significantly across activity types and participant groups. Play Providers are responsible for determining and maintaining ratios that are safe and appropriate for their specific circumstances.
Insurance is a critical component of responsible sport and fitness delivery. FindPlay does not provide insurance coverage to Users and is not an insurer, broker, or advisor. However, we strongly encourage all Users — both Providers and Participants — to understand the role of insurance in protecting themselves and others.
Play Providers should consider the following types of insurance, depending on the nature of their Services:
Public Liability Insurance. This covers claims made by third parties (including participants, spectators, and members of the public) for personal injury or property damage arising from your activities. This is the most fundamental form of insurance for Play Providers and may be legally required in many jurisdictions. Minimum cover amounts vary, but $10 million (AUD) or $1 million (USD) is common for sport and fitness providers. You should ensure the policy covers all activities you deliver through FindPlay and any venues you use.
Professional Indemnity Insurance. This covers claims arising from professional advice, instruction, or guidance you provide. It is particularly relevant for coaches, personal trainers, nutritional advisors, and other experts whose professional recommendations could lead to harm. Policies should cover the specific scope of services you provide and any regulatory requirements of your professional body.
Product Liability Insurance. If you sell, rent, or provide equipment to participants, product liability insurance covers claims arising from defective or unsafe equipment. This is especially relevant for equipment rental Listings on FindPlay.
Workers' Compensation Insurance. If you employ staff (including casual staff, officials, or instructors), workers' compensation insurance is typically mandatory under applicable law. Requirements and coverage vary by jurisdiction.
Voluntary Workers Insurance. For organisations using volunteers, voluntary workers insurance covers injury to volunteers during their service. This may be particularly relevant for community sport organisations, clubs, and event organisers.
Event Insurance. For one-off or large-scale events, event insurance covers event-specific risks including cancellation, adverse weather, and participant injury. This may be appropriate for tournament organisers, festival coordinators, and large-scale activity providers.
Cyber Liability Insurance. For Play Providers who collect and store participant data (health information, payment details, personal information), cyber liability insurance covers losses arising from data breaches and cyberattacks.
When selecting insurance, Play Providers should verify that the policy specifically covers sport and fitness activities (general business policies may exclude physical activity), that all activities you deliver are listed and covered (not just your primary activity), that the policy covers your geographic area of operation, that the policy covers the venues you use (not just your own premises), that participant age ranges are covered (some policies exclude activities involving minors), that the sum insured is adequate for the nature and scale of your activities, and that you understand the policy exclusions, conditions, and claims process.
FindPlay recommends that Players and participants consider the following:
Personal Accident Insurance. This covers medical costs, lost income, and other expenses arising from injury during physical activity. Many health insurance policies do not fully cover sports injuries, particularly those sustained during high-risk activities.
Travel Insurance. For participants travelling to activities or events, travel insurance can cover trip cancellation, medical emergencies, and lost equipment. Verify that the policy covers the specific sport or activity you will be participating in, as many travel policies exclude high-risk activities.
Equipment Insurance. If you own expensive sporting equipment, personal contents or equipment insurance can cover loss, theft, or damage.
FindPlay encourages all Users to verify insurance arrangements before committing to participation:
Players should ask Play Providers whether they hold public liability insurance and whether participants are covered
Play Providers should verify that their insurance covers the specific activities, venues, and participant groups for each Listing
Event organisers should confirm that all vendors, officials, and subcontractors involved in their events hold appropriate insurance
Venue Managers should require evidence of insurance from Play Providers who use their facilities
FindPlay may display insurance verification status on Play Provider profiles as part of the badge and trust system, but does not independently verify or guarantee the adequacy of any insurance policy.
All Play Providers delivering in-person Services should have an emergency action plan that covers medical emergencies (including cardiac events, severe allergic reactions, spinal injuries, and heat-related illness), fire, evacuation, and natural disaster, missing or lost participants (particularly children), aggressive or threatening behaviour, and how to contact emergency services and direct them to the location.
The plan should be proportionate to the activity — a sole personal trainer in a park needs a simpler plan than a venue hosting a 500-person tournament — but every provider should know what to do if something goes seriously wrong.
Play Providers delivering physical activity Services should ensure that at least one person with current first aid and CPR certification is present and accessible during all activities, that a first aid kit appropriate to the activity type and participant numbers is available, that the location of the nearest defibrillator (AED) is known, and that participants with known medical conditions (severe allergies, asthma, diabetes, epilepsy) have disclosed them and have their own medications accessible.
When a safety incident occurs during a Service, the following response framework applies:
Immediate safety. Ensure the safety of the affected person and all other participants. Stop the activity if necessary. Administer first aid if qualified.
Emergency services. Call emergency services (000 in Australia, 911 in the United States, 999/112 in the UK/EU) immediately for any serious injury, medical emergency, or situation requiring professional emergency response.
Notification. Notify the affected person's emergency contact (and parent or guardian if the person is a minor) as soon as practicable.
Documentation. Record the details of the incident as soon as possible, including what happened, when, where, who was involved, what actions were taken, and the names of any witnesses.
Report to FindPlay. Report the incident to FindPlay at safety@findplay.com within 24 hours. For serious incidents (hospitalisation, suspected child abuse, criminal conduct), report immediately.
Mandatory reporting. Where the incident involves suspected child abuse, a notifiable workplace incident, or other circumstances requiring mandatory reporting under applicable law, report to the relevant authorities as required. Do not delay a mandatory report.
Follow-up. Check in on the affected person's welfare. Review the incident to identify any changes needed to prevent recurrence. Cooperate with any investigation by FindPlay or relevant authorities.
The safety and wellbeing of children and vulnerable people is FindPlay's highest priority. This section outlines the specific protections and obligations that apply when Services involve minors (persons under 18) or vulnerable participants.
Safeguarding is everyone's responsibility. All Users must:
Recognise that children and vulnerable people have a right to feel safe, respected, and protected in all play environments
Act in the best interests of the child or vulnerable person at all times
Report concerns promptly, even if uncertain — it is better to report a concern that turns out to be unfounded than to leave a child or vulnerable person at risk
Never dismiss, minimise, or ignore signs of abuse, neglect, exploitation, or grooming
All background check requirements for Users working with children and vulnerable people are detailed in Part 4, Section 4.1. These requirements are mandatory and non-negotiable.
Play Providers and other Users in positions of trust must maintain strict professional boundaries when interacting with minors:
Physical Contact. Physical contact with minors should occur only when necessary for instruction, safety, or first aid, and should be appropriate to the activity, proportionate, and clearly explained. Avoid unnecessary physical contact. Where contact is required (spotting in gymnastics, correcting technique, first aid), explain what you are doing and why.
Communication. All communication with minors through the Platform must occur through channels visible to the minor's parent or guardian. Play Providers must not communicate privately with minors through personal messaging, social media, text, or phone calls. Group communication channels are preferred.
Photography and Recording. Obtain written parental or guardian consent before photographing or recording minors during Services. Images of minors must not be used for promotional purposes without explicit parental consent. Never allow minors to be photographed in a state of undress.
One-on-One Interactions. Where possible, avoid unsupervised one-on-one situations with minors. Where one-on-one instruction is the nature of the Service (such as private coaching), ensure that parents or guardians are informed, that sessions occur in observable environments, and that a parent, guardian, or other responsible adult is present or nearby.
Changing and Bathroom Facilities. Adults should not be alone with minors in changing rooms or bathrooms. Where supervision is necessary (young children), it should be provided by the child's parent, guardian, or an authorised, screened adult.
All Users should be aware of the signs that a child or vulnerable person may be experiencing abuse, neglect, or exploitation. These may include unexplained injuries, bruises, or marks; sudden changes in behaviour, mood, or personality; fear of certain adults, places, or activities; withdrawal from previously enjoyed activities; age-inappropriate sexual behaviour or language; signs of neglect (poor hygiene, malnutrition, inadequate clothing); and reluctance to go home or be alone with a particular person.
If you observe or suspect abuse, neglect, or exploitation:
Do not investigate. This is the role of trained professionals and authorities.
Report to authorities. Contact the relevant child protection authority or police in your jurisdiction. Do not delay.
Report to FindPlay. Notify FindPlay at safety@findplay.com.
Document your concerns. Record what you observed, when, and any statements made by the child (in their own words). Do not interview the child.
Maintain confidentiality. Share your concerns only with the relevant authorities and FindPlay. Do not discuss the situation with others or on social media.
Grooming is the process by which an adult builds a relationship of trust with a child (and often the child's family) with the intention of exploiting or abusing the child. All Users should be aware of grooming behaviours, which may include excessive one-on-one attention, special treatment, or gift-giving; progressively testing and pushing boundaries; attempting to isolate the child from peers, parents, or other adults; encouraging secrecy or minimising the significance of inappropriate interactions; and communicating privately with the child outside observable channels.
Play Providers and parents should be alert to these patterns and report concerns promptly, even if the behaviour has not progressed to overt abuse.
Play Providers offering Services to minors should:
Implement and communicate a child safety policy for their Service
Ensure all staff, volunteers, and assistants hold appropriate background checks
Design activities that are age-appropriate and developmentally suitable
Establish clear arrival and departure procedures (particularly for younger children)
Maintain emergency contact information for every minor participant
Create environments where children feel safe to speak up about concerns
Review and improve safeguarding practices regularly
Disagreements and dissatisfaction are a normal part of any community. How they are handled determines whether they strengthen or damage the community. FindPlay encourages proactive prevention, good faith resolution, and fair reporting.
Most disputes arise from mismatched expectations. The most effective way to prevent disputes is to set clear expectations from the outset:
For Play Providers: Write Listing descriptions that are accurate, complete, and honest. Include all material information — what the activity involves, what participants need to bring, what skill or fitness level is expected, what happens if weather is poor, and your cancellation policy. Respond promptly to questions and booking requests. If something changes (venue, time, format), communicate the change immediately.
For Players: Read Listing descriptions carefully before booking. If something is unclear, ask before you commit. Check cancellation policies. Disclose relevant health information. Arrive on time and prepared.
For Both: Communicate concerns early, before they escalate. A quick message resolving a small issue is always better than a formal dispute about a large one.
If a concern or disagreement arises, FindPlay encourages Users to attempt direct resolution first, using the following approach:
Identify the issue clearly. Before reaching out, take a moment to clearly articulate what happened, what you expected, and what you would consider a fair resolution.
Contact the other party through the Platform. Use FindPlay's messaging tools (this creates a record that can assist if the dispute escalates). Be specific, factual, and respectful.
Listen to the other side. Most disputes have two perspectives. The other party may have information you don't. Approach the conversation with a genuine willingness to understand their position.
Propose a solution. Rather than simply stating the problem, suggest a specific resolution you would find acceptable (refund, credit, reschedule, apology, change in practice).
Be reasonable. Not every dissatisfaction warrants a full refund. Not every complaint requires capitulation. Fair resolution means both parties give something.
Know when to escalate. If direct resolution is not possible after a genuine attempt, or if the issue involves safety, misconduct, or a breach of these guidelines, escalate to FindPlay.
If direct resolution is unsuccessful, either party may request FindPlay's assistance:
Contact support@findplay.com or use the Platform's dispute resolution tools
Provide a clear summary of the issue, the steps already taken to resolve it, and the outcome you are seeking
Include any supporting information (messages, booking details, photos, documentation)
FindPlay will review the dispute and may mediate a resolution, request additional information, or make a determination
FindPlay's dispute resolution role is described in detail in the Terms of Service (Section 14). FindPlay aims to respond to dispute escalations within 14 business days.
For serious matters — including conduct breaches, safety incidents, discrimination, harassment, or safeguarding concerns — Users should lodge a formal complaint:
Email support@findplay.com with the subject line "Formal Complaint"
Include the nature of the complaint, the parties involved, the date(s) and location(s), a description of what occurred, any supporting evidence, and the outcome sought
FindPlay will acknowledge receipt within 5 business days and provide a timeline for investigation
For urgent safety concerns, contact safety@findplay.com immediately. For child safety concerns, contact relevant authorities first (see Part 5, Section 5.4), then notify FindPlay.
Certain events must be reported to FindPlay regardless of whether a dispute exists:
Any injury requiring medical treatment beyond basic first aid
Any safety incident, near-miss, or hazardous condition during a Service
Any suspected child abuse, neglect, exploitation, or grooming
Any criminal conduct occurring in connection with a Service or Platform interaction
Any discriminatory conduct or hate speech
Any suspected fraud, impersonation, or financial exploitation
Any conduct that poses an immediate risk to the safety of any person
Reports should be made to safety@findplay.com (for safety and safeguarding matters) or support@findplay.com (for all other matters) as soon as practicable and within 24 hours for serious incidents.
Retaliatory conduct following a complaint, dispute, or report is strictly prohibited. This includes:
Posting negative reviews or ratings in retaliation for a legitimate complaint or dispute
Harassing, threatening, or intimidating a person who has raised a concern
Refusing to provide a Service or deliberately providing a diminished Service to a person who has raised a concern
Sharing a person's personal information or complaint details publicly
Encouraging others to take retaliatory action against a person who has raised a concern
Retaliation is treated as a serious breach of this Code of Conduct and will result in enforcement action.
FindPlay supports and protects Users who report genuine concerns in good faith. Users who make good-faith reports of safety concerns, misconduct, or breaches of this Code of Conduct will not face adverse action from FindPlay as a result of their report, and FindPlay will take reasonable steps to protect their identity and prevent retaliation by other Users.
FindPlay applies a graduated response framework to breaches of this Code of Conduct. The response is proportionate to the severity, intent, impact, and history of the breach:
Level 1 — Informal Guidance. For minor, first-time, or unintentional breaches, FindPlay may provide informal guidance to the User about the expected standard and how to correct their behaviour. No formal record is created.
Level 2 — Formal Warning. For more significant breaches, or repeated minor breaches, FindPlay will issue a formal warning that is recorded on the User's account. The warning will identify the specific breach and the expected corrective action.
Level 3 — Feature Restriction. FindPlay may temporarily restrict specific Platform features, such as messaging, review capabilities, Listing creation, or booking privileges.
Level 4 — Temporary Suspension. The User's account is suspended for a defined period. During suspension, the User cannot access the Platform. Outstanding Bookings may be cancelled and refunded.
Level 5 — Permanent Termination. The User's account is permanently terminated. The User may not create a new account.
Level 6 — Referral to Authorities. For conduct that may constitute a criminal offence, child abuse, or serious harm, FindPlay will refer the matter to relevant law enforcement or regulatory authorities.
Multiple levels may be applied simultaneously (for example, a temporary suspension combined with a referral to authorities).
When determining the appropriate response, FindPlay will consider the severity and nature of the breach, whether the breach was intentional, reckless, or unintentional, the impact on affected parties, the User's history of compliance or non-compliance, whether the User cooperated with the investigation, whether the breach involved vulnerable people (particularly children), whether the User showed genuine remorse and took corrective action, and any mitigating or aggravating circumstances.
When FindPlay receives a report of a potential breach, the following process applies:
Acknowledgement. FindPlay will acknowledge receipt of the report within 5 business days.
Assessment. FindPlay will assess the report to determine whether an investigation is warranted and the appropriate level of urgency. Matters involving immediate safety risks will be prioritised.
Investigation. FindPlay will gather relevant information, which may include reviewing Platform records, communications, and content; contacting the reporting party and the subject of the report; requesting statements or evidence from witnesses; and consulting external experts or authorities where appropriate.
Right to Respond. Except where immediate action is necessary to protect safety, the User who is the subject of the investigation will be given an opportunity to respond to the allegations before a final determination is made.
Determination. FindPlay will make a determination and communicate the outcome to the relevant parties, including any enforcement action taken.
Confidentiality. FindPlay will handle investigations with appropriate confidentiality, sharing information only as necessary for the investigation, enforcement, or legal compliance.
For urgent matters involving immediate safety risks, FindPlay may take interim action (such as suspending an account) prior to completing the full investigation process.
Users who disagree with an enforcement decision may submit an appeal:
Appeals must be submitted in writing to support@findplay.com within 14 days of receiving notice of the enforcement decision
The appeal should set out the grounds for the appeal, including any new information or circumstances not considered in the original determination
Appeals will be reviewed by a person who was not involved in the original decision
FindPlay will communicate the outcome of the appeal within 30 days of receipt
The appeal outcome is final, subject to the User's rights under applicable law
FindPlay maintains records of enforcement actions on User accounts. These records inform future enforcement decisions and may be disclosed to relevant authorities where required by law or where safety is at risk. Users may request information about enforcement records on their own account by contacting support@findplay.com.
By using the FindPlay Platform, you acknowledge that you have read and understood this Code of Conduct and agree to be bound by its terms. Your continued use of the Platform constitutes ongoing acceptance of the Code of Conduct, including any updates communicated in accordance with the Terms of Service.
Play Providers are required to complete an enhanced acknowledgement of this Code of Conduct as part of the Listing creation process. This acknowledgement confirms that you have read and understand your specific obligations, that you hold (or will obtain) all required certifications, background checks, and insurance, that you will comply with all applicable safety standards and regulatory requirements, and that you understand the consequences of non-compliance.
FindPlay reviews this Code of Conduct at least annually and in response to significant incidents, regulatory changes, or community feedback. Material changes will be communicated to all Users in accordance with the Terms of Service (Section 1.3). FindPlay welcomes feedback on this Code of Conduct at safety@findplay.com.
At its heart, this Code of Conduct is a shared commitment. Every User contributes to the culture of the FindPlay community. We ask every User to commit to the following pledge:
I will treat every person I encounter through FindPlay — whether participant, provider, official, spectator, or volunteer — with dignity and respect. I will prioritise safety, embrace inclusion, compete with integrity, and contribute to environments where everyone feels welcome to play. I will speak up when something is wrong and support those who do the same.
— End of Code of Conduct and Safety-First Guidelines —
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